The Challenge
- Admin staff spent 3+ hours every morning manually entering patient data from paper forms into the hospital management system
- 30% patient no-show rate due to no reminder system — costing the hospital ₹2L+ per month in lost appointments
- Lab reports printed and physically delivered to doctors — taking 45–90 minutes per report
- Insurance claim submission was entirely manual — 2 dedicated staff spending full days on paperwork
- No centralized tracking of pharmacy stock — frequent out-of-stock situations for critical medicines
Our Solution
- Built an AI-powered workflow that pulls patient data from digital registration forms (Google Forms + Typeform) and auto-populates the HMS database — eliminating manual entry entirely
- Multi-channel appointment reminder system: WhatsApp at 24hrs and 2hrs before appointment, with one-tap rescheduling link
- Lab system API integration — results auto-emailed to the doctor with GPT-4 generated plain-language summary, and sent to patient WhatsApp as PDF
- Insurance pre-authorization workflow: auto-fills claim forms, submits to insurer portal, and tracks approval status with daily digest to billing team
- Pharmacy inventory monitoring with auto-generated POs sent to approved suppliers when stock falls below 20-day threshold
Stricent Technologies completely transformed our patient intake process. What used to take our admin staff 2 hours every morning now runs automatically before the first patient walks in. We've reduced errors by 90% and our nurses can focus entirely on patient care. The ROI was visible within the first month.— Dr. Rajesh Mehta, Medical Director, City Care Hospital, Bangalore